Althouth we try to remove most of the spam that we receive before it gets to your mailbox, unfortunately there are times where certain mails that get through. The reason for this is one of two reasons:
a) the email is from a valid company and we cannot discern if the mail was subscribed to or not.
b) The email is either a new format never seen before or is very close to legal mails that we are unsure if the mail is a legal mail or not, typical is where scammers take a legal bank mail, and modify it with one line of information and the link they use changes every email created.
If the email is blatant spam please forward the email to spam@hostworx.co.za. We manually go through these emails and adjust filters to begin blocking this email, however we need to be made aware of the mails, ie forwarding them to spam@hostworx.co.za before we can begin to make adjustments, so the more of them you send the quicker these mails will be blocked.
you also can login to the webmail interface, ie http://webmail.yourowndomain <- put your own domain in, and use your email address and password to login, you can mark the emails in the inbox as spam or not spam, this will also begin to filter the mails.
If the email is a south african company sending you unsolicited messages, you can send this template to them asking them to provide you with the information as per the south african ECT and POPI acts. This also will make them think a bit more seriously about using your email addresses.
As a last resort please email support@hostworx.co.za so we can help you further.
[TEMPLATE START]
Dear Sirs,
On [insert date here], I received the following message from you:
[insert message here]
As the above is an approach for the purpose of direct marketing which relies upon personal information which I did not provide to you, your message constitutes an unsolicited communication in terms of section 45 of the Electronic Communications and Transactions Act (Act 25 of 2002)(ECTA), as read with section 11 of the Consumer Protection Act (Act 68 of 2008)(CPA) or alternatively, as the case may be, Section 69 of the Protection of Personal Information Act (Act 4 of 2013)(POPIA)
In terms of the acts listed above, this message serves as a notification that I do not wish to receive any further communications from you or your agents. Kindly confirm that you will discontinue all future communication in this regard.
Please note that a failure to comply with this request constitutes a criminal offense in terms of section 45 of the ECTA and that the continued receipt of unsolicited communications may lead to prosecution.
Additionally, I hereby request that you immediately disclose where you obtained my contact details, as per section 45(1) of the ECTA and/or section 22(1) of the POPIA. Failure to respond to this request may also constitute a criminal offense.
[Optional: If the message did not include an opt-out]
I note that your original message did not provide me with an option to cancel my subscription to your mailing list, as required by section 45(1) of the ECTA and/or section 69(4) of the POPIA. This means that you may already have committed an offense in terms of the respective Acts and may be subject to prosecution.
Should you wish to familiarise yourself with the relevant legislation, or check my facts, a copy of the ECTA, CPA and POPIA are available on-line via the Government's web site and can be found here:
- http://www.gov.za/sites/www.gov.za/files/37536_Act1of2014ElecCommAmend7Apr2014.pdf
- http://www.gov.za/sites/www.gov.za/files/32186_467_0.pdf
- http://www.gov.za/sites/www.gov.za/files/37067_26-11_Act4of2013ProtectionOfPersonalInfor_correct.pdf
Your urgent co-operation in this regard would be appreciated.
[TEMPLATE END]
