Mail deliverability issues due to dns problem (Reported)
  • Priority - Critical
  • Affecting Other - Mail deleiverability
  • Good day,

    please note that mail deleiverability issues were experienced to gmail and domains hosted on these servers. This issue was due to dns issues on one of the global dns servers, which has finally been rectified and the issues solved. We are continuing to monitor this issue further.

    Resolution for customers, is to please resend any emails that were returned as undeliverable.

    We apologise for problems experienced, this is sometimes due to use of shared resources with other participants worldwide, and is out of our control.

  • Date - 14/06/2017 12:56
  • Last Updated - 14/06/2017 14:59
Software Updates (Scheduled)
  • Priority - Medium
  • Affecting Server - Helm4 Customers (SA)
  • Please note scheduled software updates and patching will take place from midnight on the last friday of each month unless otherwize notified.

    During this period, servers will have to be restarted and will be intermittent for a few minutes. We apologise for the inconvenience that this might cause.

    Normal operations should return once the patching has been completed.

    If there are any questions please email

    Kind regards

  • Date - 30/06/2017 12:00 - 01/07/2017 03:00
  • Last Updated - 14/06/2017 10:10