Mobile LTE/LTE-A/Data Service Terms & Conditions
NOTE: These product or service specific terms and conditions must always be read together with our other policies below
Mobile data is a monthly billed service unless otherwise stated. Mobile Data is subject to the same Terms and Conditions as our ADSL, for the purposes of Payment, Termination and Monitoring of Usage except where specified.
Mobile Data is subject to the (RICA) Regulation of Interception and provision of Communication-related information Act where applicable. When a purchase for mobile data is made it is deemed that you have read, understood and accepted all Mobile data Terms & Conditions.
If you have any queries please contact us, our 24 hour, 7 day a week support number is +27(0)878025634 / +27(0)119542511
Coverage and Signal Availability
Service delivery of Mobile data is dependent on the MTN signal availability and demand for data services in any particular area. HostworX does not warrant or guarantee service for any specific areas, whilst every effort will be made to give clients an indication of possible service (via the MTN Coverage Map). HostworX accepts no liability should the aforementioned map differ to actual data service experienced.
SIM cards provided by HostworX are not automatically LTE enabled. LTE capable HostworX Mobile SIMS can be activated for LTE services by means of our support. Activation of LTE on the SIM is within 72 hours of the request. Clients using their own MTN SIM for HostworX Mobile Data will need to request the activation of LTE with MTN directly.
An LTE capable device is also required in order to obtain LTE speeds.
Purchasing of Data and Devices
HostworX reserves the right to limit the quantity of purchases made. Data and devices may only be purchased via credit card or debit order, EFT. Stop Orders and Cash Deposits are not accepted. Your order will be activated once payment has been cleared.
All purchases of data are prorated on the day of purchase, both the data allocation and price are prorated. Should delivery of your SIM occur the month after it was purchased the data allocated on the SIM will be calculated from the date of purchase to the last day of the month it was purchased in.
Credit Card payments are cleared within 24 hours, Debit Order payments can take up to 10 working days to clear, EFT can be cleared in 24hrs.. Your order will be activated on the first working day of your payment being cleared.
Should you not use all of your purchased data within a month (1st to last day of each month); the unused data will carry over to the following month for a period of 3 months. As your data is exhausted the unused data from the oldest months accumulated data will be added to your service.
You have not used up all your data for June, July and August. In September you run out of data, we will automatically allocate the unused data from June to your data service first. If you deplete this data too, we will automatically allocate the unused data from July and if you deplete this, we will automatically allocate the data from August. If you reach the end of September and you only needed to use your rollover data from June and July, the unused data from August will be available to use in October.
Data Rollover is only applicable to services which are paid up to date. If your debit order, credit card payment, EFT fails for any reason all data that has accumulated will fall away and will not be re-allocated on payment for the service.
Technical support is provided for the setting up of the APN on the client's device. HostworX does not offer support on applications or set-up of device applications such as email.
Clients are able to use HostworX Mobile Data on their existing contract MTN sim (not available on prepaid MTN sim's). The client's use of their existing MTN contract sim is subject to the same Terms and Conditions as all other HostworX Mobile Data products and services.
Mobile data clients are able to top up their data should they exhaust it at any time during the month. This top-up can be done via the billing system or Mobile Control Panel. Data that has over run the purchased data total will be deducted from your next top-up. Example, 500mb purchased, 550mb used before capping takes place, top-up with 500mb, 450mb will be allocated.
Promotional Data Packages
Promotional data offered is only valid for the period selected or until the promotion ends. All mobile data offered on promotion will revert back to the original purchase (excluding any free data or price reduction offered during the promotion) once the promotion has ended or period selected expires. If the client does not select a promotional or free data package on purchase the promotional free data will not be applied. Should the free data service be changed permanently (service change) to a non-promotional/different service/size the free data will fall away and the new service will be charged at full price. The free data can be topped up at the non-promotional price at any time. Promotional data only applies to clients who are on a non-promotional package.
Cancellation of Service
If a data product is cancelled the SIM card linked to the product including any unused data will be cancelled on the requested date. If the client has opted to use their own SIM, the HostworX Mobile Data service will be discontinued on their selected SIM. Note : Once cancellation of the SIM has taken place it cannot be reactivated.
Should we not receive payment for data purchased the data together with the SIM provided will be cancelled. If the client has opted to use their own SIM, the HostworX Mobile Data service will be discontinued on their selected SIM. Once the SIM has been cancelled it cannot be reactivated.
Warranty and Exchange/Return Policy
All Devices are only available with the purchase of data and are not sold separately. HostworX will provide an HostworX Mobile SIM that is compliant with the device purchased unless Existing MTN SIM Card is selected on purchase.HostworX has a 5 business day device return policy from date of purchase. Units returned must be returned as shipped (i.e same cosmetic condition and all shipped packaging, parts and accessories included) to be eligible for refund or exchange.
HostworX will NOT arrange collection of units for exchange or return (or cover related costs). The client will be responsible for arranging for the unit to be delivered to HostworX. This will in no way impact the continued warranty provisions, and only relates to courier charges and logistics.
All Mobile Devices are covered by a product specific warranty as per the manufacturer's warranty, for the repair or replacement of faulty units. The warranty is limited to items covered by the manufacturer only.
The warranty does not cover any damage deemed to have been caused by the client's misuse or mistreatment of the product (including damage due to improper return shipping of the product for exchange or return). Using incorrect size SIM cards and any physical damage as a result, is deemed to be improper use or abuse of the product. This effectively voids the manufacturer's warranty and therefore will not be exchanged or returned. This further extends to the use of unapproved accessories or modifications which effectively void the warranty on the product. In such circumstances, HostworX will not be liable to repair or replace any such devices and no further correspondence will be entered into once the device is deemed to be out of warranty.
Failure to abide by HostworX's policy can result in deductions to the claimed refund or rejection of claims for refund or exchange.
Identity Verification Requirements (RICA)
By accepting the Terms and Conditions for RICA you undertake to inform any persons that the purchase is intended for of the Terms and Conditions herein and their responsibilities in terms of the RICA Act.
All Data products are subject to RICA verification, as stipulated by law (Regulation of Interception of Communication Act of 2008). Clients are required to produce a legible copy of their valid Identity Document or Passport and proof of residential address. Non-South African citizens may submit a copy of their valid Passport. Verification documents must contain photo identification and must be a barcoded form of identification. Failure to produce the required aforementioned information will result in the product not being activated, regardless of any amounts billed.
Delivery of the data product will not take place if the required documentation is not produced and successfully verified. RICA verification must be done in person, for each new purchase of a data product regardless of whether the person/s has been RICA'd previously. The drivers of the courier service used by HostworX are RICA agents and will RICA the user upon delivery of the order. The person who will use the SIM is the person who will be vetted and must therefore be available to accept delivery. Under no circumstances will someone else be able to accept delivery on behalf of the user. Should the order be for business purposes an authorized representative for the business must be available to accept delivery and be vetted in his/her own capacity on behalf of the business. Clients will be required in terms of the Act to keep their physical address updated with HostworX for a period of five (5) years from the date of purchase. The RICA verification for individuals younger than 18 years of age must be performed by their Legal Guardian on their behalf.
The following documentation together with legible copies thereof will be required for the RICA verification; the copies will be retained by the person delivering your RICA product:
For a Natural Person:
- Proof of Identification
- Proof of Physical Address (Home Address)
For a Business:
- Proof of Company Details
- Proof of Address
- Letter authorising selected representative to act as representative on behalf of the business
- Proof of Identity for the representative
- Proof of physical home address of company representative
The following documents are accepted for verification purposes:
Identity Verification (Natural Persons and Company Representative):
- Green bar-coded South African ID book
- Valid temporary ID issued by Home Affairs
- Valid South African passport
- New bar-coded ID cards
- For Non-South African citizens - Passport or valid VISA / permit
Company Detail Verification (Businesses):
- Company registration documents
- Tax Clearance Certificate
- SARS registration documents, or
- Any other Government issued documents containing the Company details
Proof of Physical Address (Natural Persons, Businesses and Company Representatives):
- Lease Agreement (not older than 12 months)
- Municipal Account (not older than 3 months)
- TV License (not older than 12 months)
- Telephone Account (not older than 3 months)
- Bank Statement (not older than 3 months)
- Retail account which is delivered to that address on a regular basis (not older than 3 months)