Helm4 Control panel (Resolved)
  • Priority - Critical
  • Affecting Other - Helm4 Control panel access.
  • Good day,

    please note there is an issue with the licencing servers located in the USA, they are inaccesible currently, causing the control pane licences to report as invalid. We have reported this to the USA people and they are bus with it, this is why we are migrating from  Helm4 to the new control panel. 

    We do not have an estimated rectification time. Should cutomers need any help please send an email to support@hostworx.co.za and we will gladly help.

    If you would like us to migrate your account to the new system urgently, please notify us via the support system, plse note any wordpress sites need to be migrated with duplicator plugin, which means we will require an administrative login and password while we migrate the sites. Or the plugin can be installed and run, it is called Duplicator, got plugins, add new search for duplicator, it will display with a black background with white gears on it. Once backed up, you can notify support and we can migrate the sites.


    HostworX Support.

  • Date - 05/02/2018 12:09 - 05/02/2018 00:47
  • Last Updated - 14/02/2018 00:47
Email Server delays (Resolved)
  • Priority - Critical
  • Affecting Server - Freeradius
  • Good day,

    We seem to have had a mail server issue this morning, the mails that were delayed are currently spooling out to mailboxes. This issue is currenly being monitored to ensure that the problem is fully resolved.

    The issue seems to have been linked to issues with the spam protection.

    We apologise for any inconvenience.

    We again request that the email passwords are not easily guessable passwords, like john123, etc

  • Date - 27/11/2017 08:36 - 27/11/2017 10:45
  • Last Updated - 06/02/2018 13:18
Control Panel Issues temporarily offline (Resolved)
  • Priority - Critical
  • Affecting System - Control Panel
  • Good day,

    Please be advised it seems the suppliers licencing servers are having an issue in the USA. We are unable to validate our licences against their servers so the control panel is temporarily offline. CLients needing urgent help can contact the helpdest to do what is required.

    We are awaiting a resolution to this issue asap. We will keep you informed.


    HostworX Support.

  • Date - 13/08/2017 19:59 - 17/08/2017 11:06
  • Last Updated - 13/08/2017 20:02
Mail deliverability issues due to dns problem (Resolved)
  • Priority - Critical
  • Affecting Other - Mail deleiverability
  • Good day,

    please note that mail deleiverability issues were experienced to gmail and domains hosted on these servers. This issue was due to dns issues on one of the global dns servers, which has finally been rectified and the issues solved. We are continuing to monitor this issue further.

    Resolution for customers, is to please resend any emails that were returned as undeliverable.

    We apologise for problems experienced, this is sometimes due to use of shared resources with other participants worldwide, and is out of our control.

  • Date - 14/06/2017 12:56 - 15/06/2017 11:34
  • Last Updated - 09/08/2017 11:35
Email Server delays (Resolved)
  • Priority - Critical
  • Affecting Server - Smartermail01
  • Good day,

    We have experienced a delay on mail deleivery due to a timeout issue with some of the international RBL servers, this has caused a delay in mail delivery.

    We have removed these RBL lists from our spam checking and normal delivery has resumed. Unfortunately we do not have control of these situations other than removing the checks until the iissues have been resolved. This however can result in spam email being received during this period. However normal mail deleivery has resumed.

    Please allow a bit of time for mails to be deleivered.


    HostworX Abuse Dept.

  • Date - 09/08/2017 06:08 - 13/08/2017 19:59
  • Last Updated - 09/08/2017 11:34
International DNS issue on google public dns (Resolved)
  • Priority - Critical
  • Affecting Other - DNS / Mail Servers
  • There was an issue with dns lookups which was reported, the google dns servers stopped providing MX mail exchanger records for certain DNS lookups.

    This caused mail delivery issues during this period, and certain domain were not available for delivery, ie gmail, outlook.com, and any domains hosted on these systems.

    The exact issue is still being investigated, but the normal resumption of email started after these dns servers were changed. We have in the meantime made changes to our mail servers to use alternate dns servers, as to prevent this from effecting us again.

    Any mails that were returned as undeliverable will need to be resent.

    We apologie for any inconvenience this has caused, unfortunately this issue was beyond our control as it was on international providers infrustructure.

  • Date - 13/06/2017 18:55 - 13/06/2017 23:13
  • Last Updated - 14/06/2017 14:56
Mail Issue (Resolved)
  • Priority - High
  • Affecting Server - Smartermail01
  • Mail Issues were experienced due to spamassassin rules that were detecting false positive emails,
    A Filter scanning for brazilian spam mails, caused certain mails thst contsined html line break entries to be falsely identified as spam.
    These mails were returned to deleivery queues and the issues have been resolved. (Please note not all emails were picked up only HTML based emails containing line breaks.)

    We are continuing to monitor this issue to ensure no further occurences happen.

  • Date - 10/10/2016 10:13 - 14/10/2016 13:06
  • Last Updated - 10/10/2016 14:17
Mail Latency / NetworK Latency (Resolved)
  • Priority - Critical
  • Affecting System - Mail Latency on links
  • Please be advised it seems there are still issue regarding access times, network technicians are looking into the issue, this seems to be due to telkoms interlinks to the datacenter.

    We will keep you up todate regarding this issue.

    This is effecting email access and general access to the mweb datacenter.

    Update : The one interconnect link was having issues, this was traced down to a faulty / intermittent router wan card, this has been replaced and the links are back up without the latency experienced this week.

    We will continue to monitor the issue.

  • Date - 30/09/2016 15:25 - 30/09/2016 19:43
  • Last Updated - 10/10/2016 14:13
Mail Delays (Resolved)
  • Priority - Critical
  • Affecting Server - Smartermail01
  • Good day,

    please note there is an issue with delayed mail delivery due to issues with international latency issues with domain lookups. This has resulted in a backlog of mails, this has been rectified, and normal mail resumption is in place, the backlog of mails should be deleivered within the next hour.


    Hostworx Support

  • Date - 22/09/2016 11:01 - 22/09/2016 15:44
  • Last Updated - 22/09/2016 15:44
Telephone lines down (Resolved)
  • Priority - Critical
  • Affecting Other - Telephone Lines
  • Hi,

    Our apologies, our telephone lines have been down this has affected our vopi and telephone systems,  Telkom is busy rectifying this as we speak.

    Please try the vopi numbers 087 802 5634 in the meanwhile



  • Date - 06/09/2016 11:45 - 12/09/2016 13:54
  • Last Updated - 06/09/2016 15:47
Loss of access to certain servers (Resolved)
  • Priority - Critical
  • Affecting Server - Helm4 Customers (SA)
  • Issue : Loss of access to certain servers
    Status : Resolved

    Resolution : It seems that one of our firewall filters was causing an issue of access to certain servers, this issue was reported and the techs did find an issue relating to this problem, changes were made and the issue is being monitored.

    We apologise for any inconvenience this might have caused.


    Security Team

  • Date - 13/08/2016 11:11 - 06/09/2016 15:45
  • Last Updated - 13/08/2016 11:14
Email Receiving of emails slowed up (Resolved)
  • Priority - Critical
  • Affecting Server - Smartermail01
  • Good Day,

    We seemed to have had an issue with one of the antispam systems today, mails were deferred due to an issue with sending mail servers with certain ip ranges, Techs did investigate this issue , and the issue was identified and resolved and normal mail delivery has resumed, mails that were delayed will be received once remote mail servers begin resending these mails.

    We apologise to thise that were affected by this issue.

    HostworX Mail Support

  • Date - 01/08/2016 21:50 - 02/08/2016 01:22
  • Last Updated - 13/08/2016 11:14
Website Security changes & Filtering (Resolved)
  • Priority - Low
  • Affecting Server - Helm4 Customers (SA)
  • Good day, as notified we have made some security changes to resolve hack attempts to all websites on our servers. This is to be able to monitor these attempts in real time should they happen. It was indicated that possibly some issues could arise around these changes.

    Status: 3 incidents were reported of websites being affected by changes. 2 of which were resolved immediately by one change in the one filter. The other has been identified and the developer of the website, contacted to make changes to prevent their website from being open to attack.

    Current status: All is running fine, 2 clients had issues and the problems were attended to and resolved.
    Hack Attempts stopped : 3565

    If you feel you are having any issues relating to this change please contact the support team. This only affects websites hosted on our servers.


    Security Team

  • Date - 21/01/2016 21:09 - 20/04/2016 03:25
  • Last Updated - 13/02/2016 21:44
Telkom Network Issues (Resolved)
  • Priority - High
  • Affecting Other - Network Connectivity
  • Good day,

    please be aware that there seems to be some issues with the telkom peering links between some of the tier 1 service providers and telkom.

    This is being experienced by some of our clients as no access to email. This is currently being investigated and progress monitored from our side.

    The mail servers are accesible and mails are being received and some clients have access if they are using our adsl, axxess and some of the other providers internet connectivity.

    We will keep you up todate regarding this issue.

    We apologise for the inconvenience, but this is not withing our network infrustructure, so we have no way to  resolve this, we willhave to wait for the issues to be rectified by telkom.

    There was THE WACS cable which had been cut and was restored, as well as the Seacom Cables had issues, these were resolved and all is running fine again

  • Date - 25/01/2016 11:25 - 26/01/2016 15:25
  • Last Updated - 04/02/2016 04:18
Mailserver Issue (Resolved)
  • Priority - Critical
  • We apologise to some of our customers experiencing email issues this morning.

    We are experiencing a extremely high latency issue with one of the mail servers,

    Technicians are currently investigating the cause of this issue.

  • Date - 11/11/2015 07:04 - 12/11/2015 22:16
  • Last Updated - 20/01/2016 22:17
Reduced throughput and latency. (Resolved)
  • Priority - High
  • Affecting Server - Freeradius
  • We are receiving reports from clients experiencing reduced throughput and increased latency on their internet connections. Our upstream provider is investigating. We apologise for any inconvenience caused.

    It seems to have been local peering links causing some of the issue, however we will continue to monitor this. The network seems to have stabelized now.

  • Date - 16/10/2015 08:57 - 16/10/2015 09:07
  • Last Updated - 11/11/2015 09:08
DSL Network Connectivity (Resolved)
  • Priority - Critical
  • Affecting System - DSL NETWORKS
  • It seems there is some network connectivity issues internationally being experienced by DSL users.

    We are aware of this issue and the tech support engineers are busy with this issue.

    We will keep our ADSL users informed of the status of this issue.

  • Date - 09/09/2015 14:33 - 09/09/2015 00:00
  • Last Updated - 22/09/2015 14:25
Office Telephone Lines down (Resolved)
  • Priority - Critical
  • Affecting Other - Offices Telephone lines
  • Hi,

    due to high winds and rain last night our telephone lines are all down.

    Telkom is attending to this.

    Please use the 0878025634 number or the support cell 083 446 7711



  • Date - 22/09/2015 14:20 - 16/10/2015 08:57
  • Last Updated - 22/09/2015 14:22
Email Password Compliance (Resolved)
  • Priority - Critical
  • Good day,

    It seems that we have certain individuals targeting clients email accounts for easily guessable passwords, and certain accounts have been compromised over saturday. We have locked down these accounts and are continuing to monitor for further issues. We apologise for any inconvenience due to these accounts being compromised and causing mail delays due to the quantity of mails being generated by these accounts.


    HostworX Abuse

  • Date - 31/05/2014 23:12 - 22/07/2014 13:45
  • Last Updated - 31/05/2014 23:15
High Network Demand (Resolved)
  • Priority - Critical
  • Affecting Server - Freeradius
  • High Network Demand
    2014-05-20 16:51:28
    We are currently experiencing high network demand which is affecting the performance of some of our ADSL services. Clients may experience slower speeds on their accounts at certain times when demand is at its highest causing congestion on the network.

    We are currently awaiting feedback from the relevant parties as to when the network will be upgraded to alleviate the congestion. We assure all our clients that this is being given the highest priority and all necessary steps are being followed to expedite.



  • Date - 20/05/2014 16:41 - 31/05/2014 23:15
  • Last Updated - 24/05/2014 08:42
DDOS Attacks on one of the mail servers (Resolved)
  • Priority - Critical
  • Affecting Server - Freeradius
  • We are currently undergoing a DDOS Denial Of service Attack on one of our mail servers, this began at 2:45am and has been addressed,  it is currently being addressed, the mail servers are available again, and engineers are monitoring the traffic to these systems.

    We will keep customers aware of any further issues.

  • Date - 26/04/2014 02:46 - 28/04/2014 13:13
  • Last Updated - 26/04/2014 08:48
SQL Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - Helm4 Customers (SA)
  • MsSql Servers will be down for maintenance between the hours of 1am until 3am on Sunday 34th March 2014. We apologize for the inconvenience that this will cause. This is critical and needs to be replaced. Regards Support

  • Date - 24/03/2014 01:00 - 25/03/2014 23:22
  • Last Updated - 25/04/2014 23:22
Mail Server Issues (Resolved)
  • Priority - Critical
  • We have experienced a bit of a backup of mails on the mail servers, this has been due to some issues arizing from the latest software updates done on the mail servers, this has now been identified and neccesary fixes have been applied. Mail has been delayed by about an hour on the one mail server.

    We are monitoring this issue and will keep clients up todate with the issue.

    We apologise for this interruption, these updates were well tested and these issue were not expected.

  • Date - 26/02/2014 13:33 - 26/02/2014 01:16
  • Last Updated - 24/03/2014 01:17
Mweb DC Center network Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Helm4 Customers (SA)
  • MWEB DC network issues,

    at around 4:30pm today MWEB experienced a network Outage in the Johannesburg Datacenter, Technicians were on sitre resolving the issues. Network availablility only began to come back at around 11pm. There seems to have been a network configuration problem which affected the whole of the JHB Data center.

    Full network access is expected to be back at around 11:30pm.

    We will continue to monitor this issue and keep our clients up to date.

  • Date - 15/08/2013 16:30 - 22/08/2013 01:57
  • Last Updated - 22/08/2013 01:57
DDOS Attacks on .70 server farm (Resolved)
  • Priority - Critical
  • Affecting Server - Freeradius

  • It seems that there has been an ongoing DDOS attacks on this specific server beginning from yesterday 17:20, this has caused intermittent connectivity to certain websites, symptoms established connections on websites would work as normal, but with an impacted speed, new connections would only be able to be established, when the servers ip connections were available once the servers http sessions were below the limit.  

    The remote DDOS attacks have been launched from DSL dynamic ip addresses, making this issue difficult to avoid as each time an addrss is blocke the DDOS noves to a new addresss within an hour.

    Firewall rules have been modified and applied applied to prevent further attacks, however limits can cause high traffic sites to be impacted slightly, however we are monitoring this closely, and presumably these attacke will stop shortly.

  • Date - 06/07/2013 17:23 - 29/07/2013 11:15
  • Last Updated - 29/07/2013 10:45
MySql 5.6 Upgrades (Resolved)
  • Priority - Medium
  • Affecting Server - Helm4 Customers (SA)
  • MySql Servers will be upgraded to mysql 5.6 on Thursday Morning starting from 1:30am - to 2:30am

    Clients will experience outages to websites using mysql for shoret periods during this time.

    These will be due to backups before the upgrades and checks after the upgrades have been done

  • Date - 27/06/2013 01:30 - 27/06/2013 04:52
  • Last Updated - 27/06/2013 02:45
Urgent Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - Helm4 Customers (SA)
  • Urgent Server Maintanance on some of our servers is required, and is scheduled for 1am to 4am on the 21st June 2013

    Service interuptions will be expected during this period when the servers are rebooted and upgraded.

    We apologise if this interferes with normal access to the servers.


    HostworX Support

  • Date - 21/06/2013 01:00 - 21/06/2013 04:17
  • Last Updated - 27/06/2013 02:19
Web Farm 70 Down (Resolved)
  • Priority - Critical
  • Affecting Server - Helm4 Customers (SA)
  • Currently we have an issue with our one web farm. Technicians are investigating the cause of the connectivity issues.

    We will keep you up todate with the progress of the issue.

    The issue was due to a faulty network card and has been replaced, normal service has resumed.

  • Date - 21/06/2013 10:05 - 21/06/2013 12:17
  • Last Updated - 27/06/2013 02:18
Network issue being experienced (Resolved)
  • Priority - Critical
  • Affecting Server - Freeradius
  • Girelwall issues are being experienced on mwebs firewalls, this has been ongoing since 7pm.

    Tecnicians are adrressing the issues. We will keep you up todate as we hear further information from the support staff.

    Please be patient, we apologise but this is out of our hands.

  • Date - 26/04/2013 01:38 - 08/05/2013 23:19
  • Last Updated - 26/04/2013 01:40
Network Connectivity Issue (Resolved)
  • Priority - Critical
  • Affecting Other - MWEB Datacenter Outage
  • There currently is a network Outage in the Johannesburg MWEB Datacenter, mweb engineers are attending to the systems, some service is restored however there will be intermittent connectivity for a short period until the equipment is changed out.

    We will keep you  informed with further updates

  • Date - 21/04/2013 18:29 - 26/04/2013 01:38
  • Last Updated - 21/04/2013 22:32
Mail Server Issue (Resolved)
  • Priority - Critical
  • We are experiencing an issue affecting our one mail server, this is due to an issue on the mweb firewall. 

    Technical staff are investigating this issue

    The firewall issue was addressed by mweb and normal services have resumed.


  • Date - 08/04/2013 17:50 - 19/04/2013 15:31
  • Last Updated - 09/04/2013 12:59
  • Priority - Critical
  • Affecting Server - Freeradius
  • There is a SEACOM cable breakage,

    Tis will affect all uncapped and saix users to a degree, business usage will have priority over home users.

    Dependant on the load international traffic will be affected.  We will keep our customers up todate regarding the progress of this isssue.

     For further information regarding this matter - http://www.iol.co.za/news/south-africa/internet-users-problems-lead-back-to-the-sea-1.489117#.UVEzbPoaJeg

    Cape Town - Internet services for South Africans may be slower as Seacom announced that it is working to resolve an outage of its undersea cable system.

    "Seacom has identified restoration solutions and providers and is in the process of re-configuring the network and services to restore circuits," the company said on its website.

    Rich media services like video streaming may be slower and users could see slowdowns in online gaming.

    Seacom said that it was working to resolve the issue, but could not give a definite time frame.

    "Definitive timing is not yet available, however we are targeting restoration within 12 hours or less.  Communications to customers on their specific requirements are underway."

    The company speculated that the cable was cut in the Mediterranean Sea.


  • Date - 21/03/2013 09:31 - 19/04/2013 15:31
  • Last Updated - 09/04/2013 12:50
Mail delay Issue (Resolved)
  • Priority - Medium
  • Due to a clients password being easily guessable, their account was compromised. This created a delay in mails due the the quantity of mails spooled into the queues. This has been resolved and normal mail spooling is in progress. Please note there might be a slight delay in mail deleivery for the nest 30 - 60 minutes.

  • Date - 15/03/2013 09:11 - 19/04/2013 15:31
  • Last Updated - 15/03/2013 09:40
Web Server - Hostweb 20 Farm (Resolved)
  • Priority - Critical
  • Affecting Server - Helm4 Customers (SA)
  • Sunday Morning there was am issue at the MWeb Datacenter due to a power issue. This caused a total raid array to fail and had to be replaced to restore service, this required a full re-installation and the server was put back into operation after a few hours later.


  • Date - 17/02/2013 06:46 - 18/02/2013 09:56
  • Last Updated - 18/02/2013 09:56
  • Priority - Critical
  • Affecting Other - TELKOM ADSL
  • ISSUE:
    There has been a lot of clients complaining that their access is slow over the last 3 days, this has been found to be due to a telkom outage on the telkom adsl network. This issue is currently being addressed by telkoms technicians.

    This affects any person making use of the telkom adsl network, any isps adsl accounts makes use of the telkon lines

    Slow browing access, and sloaw downloading of files and email

    Currently unknown.


  • Date - 30/01/2013 18:14 - 17/02/2013 06:48
  • Last Updated - 17/02/2013 06:48
Email Server Outage (Resolved)
  • Priority - Critical
  • Outage of one of the mail severs due to critical disk failure.

    This morning at 5:00am a critical disk failure alert was picked up from one of the mail severs, this was attended to immediately, engineers are in the process of bringing the mailservers back online with the dell service technicians.

    Please note due to the quantity of mail being spooled and in the size of mailboxes this process will take a bit of time before all domains are back online 100%. Mail is being restored back however some mail will be missing until all the files are backonline.


    We apologise about this issue, unfortunately hardware failures do happen although noth that offen.


    If you have any queries please contact the help desk


    Mail Admin



    Normal services resumed once drives were synced and data was restored fully


  • Date - 21/11/2012 05:10 - 21/11/2012 14:22
  • Last Updated - 03/12/2012 01:11
Windows Upgrades and ASP.Net 4.5 Upgrades (Resolved)
  • Priority - Medium
  • Affecting Server - Helm4 Customers (SA)
  • Please note that Windows updates and Asp.net 4.5 Will be installed on the 20th November 2012.

    Clients will see intermittent connectivity during the period of 22:00 until 23:30.


    We apologise for any inconveneince this mightf cause however this is our standard maintenance period, and the updates need to be done.





  • Date - 20/11/2012 22:00 - 20/11/2012 23:30
  • Last Updated - 21/11/2012 10:10
Intermittent connectivity issues (Resolved)
  • Priority - Critical
  • Affecting Other - Firewalls
  • Network Connectivity issues being experienced.

    Please note there seems to be a packet loss issue on the mweb firewalls again, we are in contact with them and are trying to get answers to the problem. We apologise for the inconvenience, but these firewalls are the DC's and not ours.

    Mweb technicians are addressing the issue

    The issues were resolved by the network techs at 7pm finally.

  • Date - 10/10/2012 19:41 - 11/10/2012 09:15
  • Last Updated - 11/10/2012 09:15
Short interuption in connectivity (Resolved)
  • Priority - Critical
  • Affecting Other - Mweb Firewalls
  • Fault : There was a short interruption due to an issue on the mweb firewalls.

    Resolution : This  has been corrected and we are monitoring the issue further

  • Date - 02/10/2012 10:45 - 10/10/2012 19:43
  • Last Updated - 02/10/2012 10:47
Seacom Cable Outage (Resolved)
  • Priority - Medium
  • Affecting Other - Adsl Uncapped
  • Hi


    Please be advised that there was a Seacom Cable Outage which has been restored that was affecting the international network traffic.



  • Date - 13/09/2012 14:05 - 02/10/2012 10:47
  • Last Updated - 13/09/2012 18:30
Web Server access (Resolved)
  • Priority - Critical

  • We have had a network degradation on 2 web farms this afternoon, the issues have been reported and resolved. Website hosted on and had intermittent connectivity for around 10 minutes, and is operating normally again.


    We are monitoring this situation further.

  • Date - 27/08/2012 18:06 - 29/08/2012 00:39
  • Last Updated - 27/08/2012 18:07
Issue with slow response from mail server (Resolved)
  • Priority - Critical
  • Affecting Server - Helm4 Customers (SA)
  • Mail Server reported as being slow

    Technicians are attending to the issue, currently the mail server is available but extremely slow. Will keep clients up todate every 15 minutes


  • Date - 21/08/2012 22:05 - 27/08/2012 18:07
  • Last Updated - 21/08/2012 22:06
Mail Server (Resolved)
  • Priority - Critical
  • Affecting Server - Helm4 Customers (SA)
  • One of our mail servers is currently experiencing a intermittent connectivity issue, technicians are investigating the problem.


    Mweb had confirmed they have a firewall issue due to DDOS denial of service, one of their internal clients installed software which caused more than 100 000 connections through the one firewall, this with the normal connections, pushed the firewall above the allowed number of connections causing sessions to be dropped / severely impeded in speed. They have found the issue and have resolved this. this issue began on thursday last week, and has gotten progressively worse, coupled with the microsoft updete issue experienced on friday just made the situation worse.

    Please note : Our servers are split across multiple firewalls to prevent the whole system from being affected by one issue like this which we have no control. In circumstances like this some servers can/will be affected, however the others should be fine, unless it is due to a link failure, etc.

    We apologise for any inconvenience caused due to this situation.



    Dear HostworX Customer

    After further investigation by mweb it was found that a clients site running joomla caused the DDOS denial of service issues.

    An exploit has been discovered in the Joomla CMS application allowing the effected website to process outbound based Denial of Service attacks.
    Customers currently running Joomla 1.5 and 2.5 should upgrade to Joomla versions 1.5.26 and 2.5.6 respectively.


    For further enquiries please contact 0878025634 \ 011 954 2511

    Kind regards

    HostworX Support



  • Date - 20/08/2012 12:46 - 21/08/2012 22:06
  • Last Updated - 20/08/2012 18:29
Joomla Exploits - DDOS issue URGENT (Resolved)
  • Priority - Critical
  • Affecting Server - Helm4 Customers (SA)
  • Dear HostworX Customer

    After further investigation by mweb it was found that a clients site running joomla caused the DDOS denial of service issues.

    An exploit has been discovered in the Joomla CMS application allowing the effected website to process outbound based Denial of Service attacks.
    Customers currently running Joomla 1.5 and 2.5 should upgrade to Joomla versions 1.5.26 and 2.5.6 respectively.


    For further enquiries please contact 0878025634 \ 011 954 2511

    Kind regards

    HostworX Support

  • Date - 20/08/2012 18:27 - 27/08/2012 18:07
  • Last Updated - 20/08/2012 18:29
SQL 2008R2 Servers (Resolved)
  • Priority - Critical
  • Affecting Server - Helm4 Customers (SA)
  • Hi,

    These was an issue experienced on the one SQL server, which is running SQL 2008 R2, unfortunately due to many clients pushing for thr R2 edition, the existing SQL 2008 server was left alone so that the live databases could be migrated between the new systems before the software was upgraded. However a hardware issue arose and due to delays in delivery of replacement hardware from DELL, the SQL 2008 Servers fell foul toa few hours of intermittent connectivity issues.  Unfortunately die to the 2 SQL servers being on different versions posed a failover issue and due to this the failover was not implemented due to possible issues.

    We apologise about the situation that happened today.

    Please notify us if there are any issues still being seen with the 2008 R2 database servers.

  • Date - 15/08/2012 08:25 - 19/08/2012 12:55
  • Last Updated - 19/08/2012 13:17
Network Connectivity issues to servers (Resolved)
  • Priority - Critical
  • Affecting Server - Helm4 Customers (SA)
  • Network access to certain servers has been lost, Mweb techs are busy investigating the connectivity issues.

    We will notify customers as we hear more details of the cause and the plan of resolution.


    Resolution : It seems certain changes were implemented by MWEB's network staff, they mistakenly included certain ports in a security configuration and this caused the loss of connectivity, we are awaiting a response back from MWEBs management as to, how this is possible and why it happened in the first place..

    We apologise for the inconveninece and we will ensure such future occurences do not happen again.


  • Date - 01/08/2012 11:29 - 08/08/2012 02:11
  • Last Updated - 19/08/2012 12:56
Mail Server connectivity issue. (Resolved)
  • Priority - Critical
  • Affecting Server - Helm4 Customers (SA)
  • One of our mail servers is currently experiencing a intermittent connectivity issue, technicians are investigating the problem.

    Expected downtime : 30 Minutes

    The issue has been temporarily resoved as the issue seems to be related to microsoft patches loaded, which also affected the SQL servers. Permanent fixes will be made this weeekend on sunday morning as 01:00 - 02:00.


    Mail servers resumed normal service again, if problems are still experienced please contact the help desk.



  • Date - 17/08/2012 10:39 - 17/08/2012 13:17
  • Last Updated - 17/08/2012 13:17
Intermittent connectivity to Servers (Resolved)
  • Priority - Critical
  • Currently there is intermittent connectivity being experienced to some servers, this is due to an Denial of service attack DDOS on the firewall.

    Changes have been implemented, and technicians are continuing to work on the issue.

    There is a possibility of connectivity issues until this situation is resolved. Please bear with us regarding this matter.


  • Date - 25/07/2012 11:10 - 01/08/2012 01:09
  • Last Updated - 25/07/2012 11:12
Sql Server Upgrades (Resolved)
  • Priority - Medium
  • Affecting Server - Helm4 Customers (SA)
  • HostworX Network Maintenance and scheduled upgrades

    On Tuesday 17th July 2012 at midnight we will be effecting network maintenance for around an hour. The Microsoft Sql 2008 Servers will be upgraded to R2 version, some interuptions will be seen during the process, the servers will need to be rebooted. This should not affect the way the Databases and access is done.

    Any issues seen please report them to the helpdesk via support@hostworx.co.za


  • Date - 17/07/2012 00:00 - 23/07/2012 01:07
  • Last Updated - 18/07/2012 00:53
MsSql Server moves (Resolved)
  • Priority - Critical
  • Affecting Server - Helm4 Customers (SA)
  • The MsSql databases will be migrated to the new servers during the period of 25 June 2012 until the 30 June 2012.

    This is minor changes regarding the server ip addresses, which will be updated and all sites will be checked to be working, If any issues arise we will contact the required parties to address this further.

    Please advise the helpdesk if any issues are seen.

  • Date - 25/06/2012 00:18 - 13/07/2012 02:14
  • Last Updated - 25/06/2012 00:19
MySql Datbase Server moves (Resolved)
  • Priority - Critical
  • Affecting Server - Helm4 Customers (SA)
  • The mysql databases will be migrated to the new servers during the period of 25 June 2012 until the 30 June 2012.

    This is minor changes regarding the server ip addresses, which will be updated and all sites will be checked to be working, If any issues arise we will contact the required parties to address this further.

    Please advise the helpdesk if any issues are seen.

  • Date - 20/06/2012 00:15 - 13/07/2012 02:14
  • Last Updated - 25/06/2012 00:18
Move of Websites to new servers in the New DC (Resolved)
  • Priority - Medium
  • Please note we will be beginning to move websites from the old web servers across to the new data center beginning from the 19th November.

    All users on the helm 4 control panel will have their websites migrated to the IIS7 servers. this will provide higher perfomance and speed, also you will be migrated to the new traffic limits.

    Each user will have their domains moved in one go, this will mean websites will be down for short periods, however this will be done after hours from 10pm at night.

    If you have anyy issue please contact the support desk.


    Please note the moves should be completed by the middle of June / end of june 2012 and the servers will be decomissioned and removed from the datacenter


    The website moves are coming to an end eventually, the final 200 domains will be completed by the 25th of June 2012, once the websites are completed, the sql 2005 databases will be migrated to SQL 2008, and the mysql databsaes will be migrated to the new mysql servers. This should be completed by the 28th/29th June 2012. The servers will be removed on the 4th of July 2012 and re-instelled with windows 2008 and installed back into the mweb datacenter.


    The moves of the web sites from the old servers to the new servers is now completed, there were a few issues with certain sites regarding url - rewrite, hoiwever these are fixed with minor changes, please tsee the knowledgebase for joomla and wordpress fixes regarding this.

  • Date - 18/11/2011 21:03 - 20/06/2012 02:30
  • Last Updated - 25/06/2012 00:14
Mail Server Replacement (Urgent) (Resolved)
  • Priority - Critical
  • Affecting Server - Helm4 Customers (SA)
  • Emergency repairs being implemented on mail server.

    Due to spamming / mail issues experienced on Saturday / Tuesday on the one mail server, this has highlighted an issue with perfomance on the one mail server, this will be replaced on Thursday.

    Please expect intermittent connectivity whilst this process is being implemented, the process will take an hour or two to complete.

  • Date - 10/05/2012 07:59 - 11/05/2012 11:39
  • Last Updated - 10/05/2012 11:05
Mail (Resolved)
  • Priority - Critical
  • Date - 10/05/2012 10:59 - 10/05/2012 10:59
  • Last Updated - 10/05/2012 10:59
SECOM Cable Outage (Resolved)
  • Priority - Critical
  • Affecting Other - SEACOM CABLE OUTAGE
  • There currently is a SEACOM cable issue, internet access to international sites ie either severely degraded / non existent. The issue is being addressed by the relevant parties of NEOTEL are looking at their issue.

    Downtine expected : Unknown

    Systems affected : Uncapped ADSL accounts / Other adsl account also.

  • Date - 29/03/2012 10:18 - 10/05/2012 10:59
  • Last Updated - 29/03/2012 10:21
Uncapped ADSL Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Mweb

    Symptom : Uncapped accounts are unable to login and work on the internet.

    Status : There are some issues being experienced in CapeTowns on the uncapped network. The technical personel are looking at this issue, currently there is no fixed time as to when the issues will be resolved.

    We will keep clients up to date with the status of this problem

  • Date - 07/02/2012 14:51
  • Last Updated - 29/03/2012 10:18
Mweb Datacenter issues (Resolved)
  • Priority - Critical
  • Affecting Server - Helm4 Customers (SA)
  • There were issue experienced in the mweb datacenter during the course of the day, which affected access to servers and VOIP platforms in the JHB datacenter, this was resolved by mweb technicians, however we are maintaining a close eye oin this to ensure this issue is resolved.

    Unfortuantely this affected the whole of the MWEB JHB Datacenter and we had no involvement with the issue.


    HostworX Support

  • Date - 22/01/2012 07:33 - 07/02/2012 14:55
  • Last Updated - 22/01/2012 13:35
Datacenter Friewall problem being experienced (Resolved)
  • Priority - Critical
  • Affecting Server - Helm4 Customers (SA)
  • There was a disruption in connectivity to the MEB Datacenter experienced where total loss of communications was experienced last night, this was due to the MWEB Firewall in the Data Center being overwhelmed by thousands of dns queries from one server, this was only identified just after midnight and resolved.

    We unfortunately had no involvement with this issue and we had to wait for the DC technical staff to resolve this issue. This is also the "quiet" time of the year and due to the standby staff not being on site this took some time to resolve.

    We apologise to all of our clients for this inconvenience, this has been rectified and resolved, however we will still be monitoring this issue for the next 48 hours.

    Wishing all of you a Happy Xmas and a prosperous New Year

    Hostworx Support

  • Date - 00/00/0000 00:00 - 07/02/2012 14:55
  • Last Updated - 24/12/2011 10:36
Firewall Issues experienced (Resolved)
  • Priority - Critical
  • Affecting Server - Helm4 Customers (SA)
  • Services affected : Firewall / Mail server Jhb Data center

    Issues : DOS Attack on certain ports

    Information :

    We experienced some firewall issues relating to a denial of service attack on one of our servers, this rendered the mail server inaccesible for a short period on certain ports, namely port 587 and 590 for mail. This has been addressed

    and resolved.

    We apologise for any incovenience this has caused.



  • Date - 15/12/2011 08:34 - 15/12/2011 11:34
  • Last Updated - 15/12/2011 12:39
Mail Server moves to new Data Center (Resolved)
  • Priority - High
  • The mail servers installed in the MTN business Datacenter will be migrated to the new servers in the Mweb Datacenter.

    The moves will take place at 10pm Friday night and will take aproximately one to two hours to complete. Data needs to be migrated from the one set of servers to the other in the new DC and the mail servers will have to be down during this period.

    Please be patient during this time as this is critical to get the new mail servers running, which will provide better perfomance and stability.

    If you receive errors collecting mail, please ensure you check the following.

    1. your pop and smtp server settiings are set to use pop.yourowndomain and smtp.yourowndomain (replace yourowndomain with your own domain name, ie pop.john317.co.za / smtp.john317.co.za
    2. please restart your ADSL / 3G connection / wireless / router to clear the dns cache on your router so your dns pointers get picked up correctly.
    3. please open a command prompt > start > accessories > command prompt > type in "ipconfig /flushdns" and enter, it will tell you your dns cache is flushed
    4. open up outlook and test your mail.
    5. to check you have the correct server dns, you can do a ping from the command prompt type in ping.yourowndomain, this should be pointing to and ping smtp.yourowndomain will point to (remember to replace yourowndomain, with your own domain name) if you do not get these ip addresses, you will need to close off outlook, any internet explorer window, than repeat steps 2 and 3
    6. if you cannot get this right please contact us

    Moves were completed without any serious issues.

  • Date - 18/11/2011 10:00 - 19/11/2011 02:00
  • Last Updated - 13/12/2011 15:22
MWEB Network Issue (Resolved)
  • Priority - Critical
  • Affecting Server - Mweb
  • Core Network Router at the Mweb DC experienced issues, the router had to be rebooted and brought back online after investigations into the cause of the problem.

    Customers will experience 20 Minute downtime due to this issue. Technicians are attending.

    Resolution :

    Main Router restored back to normal service

  • Date - 00/00/0000 00:00 - 21/09/2011 10:21
  • Last Updated - 21/09/2011 10:23
Slow mail servers in Mweb DC (Resolved)
  • Priority - Critical
  • Affecting Server - Mweb
  • Mail server issues are being experienced in the MWEB datacenter, mail queues are backed up and will be delivered in due course

  • Date - 06/09/2011 13:32 - 06/09/2011 14:30
  • Last Updated - 21/09/2011 10:22
DNS Issues (Resolved)
  • Priority - Critical
  • There is currently some dns issues causing problems with mail delivery and access to the servers in the MWEB datacenter.

    This is currently being attended to by technicians.

    The dns issue being experienced have been identified and changes have been made to resolve the issues at hand, this willl however affect mail delivery for the next hour, until the load of incomming and outgoing mail is cleared, which was caused due to these dns errors..

    We apologies for this issue it was beyond our control, but changes have been made to prevent this from happening again.

  • Date - 01/06/2011 14:51 - 04/06/2011 02:18
  • Last Updated - 01/06/2011 14:56
Database Server Urgent Restart (Resolved)
  • Priority - Critical
  • Affecting Server - Helm4 Customers (SA)
  • The one database server had to be rebooted urgently due to a memory issue, unfortunately there was no alternative to resolve the issues experienced. This will be down for around 5 minutes.

  • Date - 30/05/2011 10:24 - 01/06/2011 14:51
  • Last Updated - 30/05/2011 10:26
Mail Server Access JNB1 (Resolved)
  • Priority - Critical
  • Affecting Server -
  • Email Access

     Status: In Process

    Type: JNB1 Mail Server access

    Start Date: 2011-04-28 08:00

    • Point of impact: JNB1
    • Symptoms experienced: This will affect services such as email.
    • Cause of problem: Network Lan Port intermittent has been determined due to a microsoft patch, technicians are resolving the issues
    • Estimated time of repair: 2 hrs
    • Additional information: software fixes are being made

  • Date - 30/04/2011 08:16 - 30/05/2011 10:26
  • Last Updated - 30/04/2011 10:52
Mail Server drive failure (Resolved)
  • Priority - Critical
  • Affecting Server -
  • Smartermail hard drive failure 25/04/2011

     Status: Resolved

    • Type: JNB1 Mail Server hard drive failure
    • Start Date: 2011-04-25 17:00
    • Resolved Date: 2011-04-25 20:00
    • Point of impact: JNB1
    • Symptoms experienced: This will affect services such as email.Failover will be implemented
    • Cause of problem: Hard disk failure
    • Estimated time of repair: 2 Hours
    • Additional information: Customers will be required to ensure their pop and smtp server settings are using their ownb domain name 

  • Date - 25/04/2011 18:00 - 25/04/2011 20:05
  • Last Updated - 25/04/2011 20:34
Mail Server passwords (Resolved)
  • Priority - Critical
  • Affecting Server -
  • Smartermail password security implementation 22/04/2011

     Status: Resolved

    • Type: JNB1 Mail Server password requirements upgrade
    • Start Date: 2011-04-22 16:00
    • Resolved Date: 2011-04-22 16:05
    • Point of impact: JNB1
    • Symptoms experienced: This will affect services such as email.
    • Cause of problem: Password requirements upgrade, password changed required by clients
    • Estimated time of repair: 5mins
    • Additional information: Customers whos passwords do not comply will be required to change their passwords to include the new requirements

    This is being implemented due to email accounts being compromised as they are insecure and/easily guessable, and have been compomised by spammers. These compomised accounts were used to spool large amounts of spam into the mail queues causing the delay of legitimate mail.

    Any customers whos mail accounts are not complying to these requirements will be requested to change their password when they login to the webmail, by entering their old password and their new password which complies to this requirement. Any pop accounts will also need to be updated to use the new passwords.

  • Date - 22/04/2011 16:00 - 22/04/2011 16:05
  • Last Updated - 22/04/2011 16:10
Datacenter Routing Problems (Resolved)
  • Priority - Critical
  • Affecting Other - Datacenter Router Issues
  • Network Notice Details

    JNB1 & JNB2 Network Outage (JNB1 & JNB2)
    • Status: Resolved
    • Type: JNB1 & JNB2 Network Outage
    • Start Date: 2011-04-12 16:10
    • Resolved Date: 2011-04-12 16:25
    • Point of impact: JNB1 & JNB2
    • Symptoms experienced: Loss of network connectivity to JNB1 and JNB2 data Centres. This will affect services such as websites and email.
    • Cause of problem: Faulty port on core network switch
    • Estimated time of repair: 15mins
    • Additional information: The faulty port has been identified and maintenance will be scheduled to replace the switch.

  • Date - 12/04/2011 16:31 - 12/04/2011 17:01
  • Last Updated - 12/04/2011 16:37
Mail Server Failovers (Resolved)
  • Priority - Critical
  • Affecting Server -
  • JNB1 Mail Server Outage (JNB1)
    • Status: Resolved
    • Type: JNB1 Mail Server Outage
    • Start Date: 2011-04-11 10:10
    • Resolved Date: 2011-04-11 12:25
    • Point of impact: Mail services JNB1 
    • Symptoms experienced: High volumes of mail to be spooled on the mail server,  This will affect mail services. Failover was implemented whilst the server mail issue was resolved.
    • Cause of problem: Mail server account compromised due to weak passwordd
    • Estimated time of repair: 2 Hours
    • Additional information: The issue was identified and the queues were cleaned up, and failover was reverted back


    A few clients have experienced issues due to their mail clients not being configured correctly.
    Any person who has configured their mail client to use either Hostworx.co.za domain and/or user ip addresses in their pop and smtp server settings will have issues connecting to the new servers.

    Please ensure any pop and imap clients are using smtp."customers own domain" and pop."customers own domain", failing which the clients might not be able to access mail until the mail server is fully back online.

  • Date - 11/04/2011 10:00 - 11/04/2011 12:43
  • Last Updated - 11/04/2011 13:04
Email Servers Emergency Downtime (Resolved)
  • Priority - Critical
  • Hi,

    Unfortunately it seems that the new software upgrades of the mail servers have some major glitches, the software delveloper is looking at this issue for us. Unfoirtunately this meansd the mail severs will be offline from around 7:45 pm and will be backon by hopefullt 8 - 30pm.

    We apologise for the inconvenience, but we were not aware of the issues until the severs were running at their optimum load, which highlighted the problems.



  • Date - 05/08/2010 19:43 - 03/09/2010 00:19
  • Last Updated - 05/08/2010 19:46
Seacom International Links Off (Resolved)
  • Priority - Critical
  • Affecting Other - Uncapped ADSL Accounts
  • Currently there is the Seacom undersea cable that is offline this affects all ADSL Uncapped accounts from international browsing.

    This is being attended to by the technicians, it is an undersea repeater problem, a ship has been dispatched by Seacom to rectify the issue, however this is estimated to be 6 - 8 days before the problem is sorted out. Alternate links have been utilised to provide redundancy, but unfortunately due to the FIFA world cup and all other ISPS utilizing these links also, there is unsufficient bandwidth to provide the same quality of connectivity as was being experienced cross the seacom links.

    Connectivity will remain prioritized to web browsing and email.




  • Date - 05/07/2010 14:15 - 05/08/2010 19:43
  • Last Updated - 07/07/2010 17:05
MTN Business & SAIX experiencing Latency (Resolved)
  • Priority - Critical
  • Affecting Other - MTN Business & SAIX: Latency & Packet Loss (SA Network)
  • MTN Business & SAIX: Latency & Packet Loss (SA Network)
    Status: Attending
    Type: MTN Business & SAIX: Latency & Packet Loss
    Start Date: 2010-06-07 09:00:00 SAST
    Resolved Date: 2010-06-07 14:20:00 SAST
    Point of impact: SA Network
    Symptoms experienced: Telkom (SAIX) customers accessing MTN Business networks may experience slow responses to their Hostworx hosting services due to packet loss.
    Cause of problem: SAIX and MTN Peering
    Estimated time of repair: TBA
    Additional information: MTN Business and Telkom Engineers are investigating. Update 11:35 - Links in Johannesburg were experiencing problems, traffic was then routed via Cape Town which saturated the network, traffic is being routed via Johannesburg again which should see an improvement in access to hosting services. The high latency and packet drops from Gallo Manor and Great Westerford to SAIX have cleared

    Attending: MTN Business and Telkom Engineers

  • Date - 07/06/2010 10:58
  • Last Updated - 07/06/2010 19:52
Email Spam Filters (Resolved)
  • Priority - Critical
  • We did experience an issue with the spam filters on the mail server quarantining legal email, this was rectified and normal operations have resumed.

  • Date - 11/05/2010 11:07 - 11/05/2010 11:08
  • Last Updated - 11/05/2010 11:08
Network Maintenannce (Resolved)
  • Priority - Critical
  • Status: Maintenance


    Type: Network Maintenance: Core Switch Firmware Updates


    Start Date: 2010-01-31 01:00:00 SAST


    Resolved Date: 2010-01-31 03:00:00 SAST


    Point of impact: JNB Data Centres 1 & 2


    Symptoms experienced: Intermittent connectivity to Johannesburg Data Centres while the maintenance is being performed.


    Cause of problem: Core Switch Firmware Updates


    Estimated time of repair: 10 minutes per switch within the maintenance window


    Additional information: Hetzner Engineers are doing maintenance on Core Switch Firmware in Johannesburg Data Centres (JNB 1 & 2). Loss of connectivity is expected for 5 to 10 minutes per switch in each Data Centre within the maintenance window.


    Note: The maintenance scheduled on the 24th of January was postponed and is being actioned on the above date.


  • Date - 31/01/2010 01:00 - 01/02/2010 00:38
  • Last Updated - 25/01/2010 17:11
ADSL Network (Resolved)
  • Priority - High
  • Affecting Server - Freeradius
  • Currently there is an issue with the Telkom ADSL Network to International Sites, due to a Major Cable Break on the SAT 3 Cable, Customers will experience slow access. Technicians are attending to this issue.

    Cable repairs have been completed, although some people have had intermittent problems, this should be resolved by end of business today.

  • Date - 21/01/2010 17:07
  • Last Updated - 25/01/2010 17:10
Mysql 4 / Mysql 5 Removal / Change of ports (Resolved)
  • Priority - High
  • We are finally getting rid of Mysql 4 as it has become outdated and it is insecure. The Mysql 5 Engines will be reverted back to the original port number of "3306" from the custom port of "3307".

    This will be taking place on the Weekend of the 27th / 28th February 2010.

    Please note that we will be adjusting the required config files of all websites to use the new port numbers, if you are using any custom ports in applications that we are not aware of please ensure that you have made the appropriate changes by Saturday Night 11pm, or please email support@hostworx.co.za with the applications that you are using and the specific settings and filenames so we may adjust these settings.

    The estimated downtime should not be longer than 30 minutes in the worst case scenario.

    Please contact Keith on 083 227 3771 to make any urgent adjustments if required.





  • Date - 27/02/2010 00:00 - 28/03/2010 00:00
  • Last Updated - 22/01/2010 12:24
Power Outage in Gallo Manor Area - MTN Busine (Resolved)
  • Priority - Critical
  • There was a powe outage in the Gallo Manor area, 30 minutes into the power outage MTN business lost a Diesel Backup Generator, leading to loss of connectivity between telkom / IS and MTN Business.

    Power issues have been rectified and power restored.

  • Date - 02/12/2009 12:28 - 03/12/2009 18:32
  • Last Updated - 03/12/2009 18:31
Gallo Manor MTN Business Datacenter (Resolved)
  • Priority - Critical
  • We are still having some issues affecting One of out Database servers ing JHB, Technicians are investigating the cause of this issue

  • Date - 03/12/2009 18:27 - 07/12/2009 11:26
  • Last Updated - 03/12/2009 18:28
Bulk Mail Server (Resolved)
  • Priority - Critical
  • We have had a hardware failure of the main bulkmailing / spaassassin server. This is in the process of being replaced by support staff.

    This will affect the following services :

    • Xtremeexposure bulkmail service
    • Spamassassin server 1

    These services will be offline until the new server is installed and the systems are restored.

    The Server has been replaced and services have been restored. 20/11/09 01:30am

    The bulkmail console was still offline this morning, and was put back online at 20/11/09 9:30am

  • Date - 19/11/2009 11:13 - 11/09/2020 19:23
  • Last Updated - 20/11/2009 10:30
Web Server (Resolved)
  • Priority - Critical
  • We have experienced a Lan Card Failure on one of our servers. Engineers are attending to it.

    Network Cards were replaced. Server is ok. 

  • Date - 30/07/2009 21:10 - 30/07/2009 22:12
  • Last Updated - 30/07/2009 22:12
Firewall issue in Gallo Manor Datacenter (Resolved)
  • Priority - Critical
  • Start Date 2009-07-15 12:55:00
    Resolved Date 2009-07-15 16:15:00
    Status Resolved
    Type Network Connectivity (Packet Loss) - Gallo Manor
    Point of impact Johannesburg Data Centre  (Gallo Manor)
    Symptoms experienced Loss of connectivity followed by high packet loss to Gallo Manor
    Cause of problem Core routing infrastructure
    Estimated time of repair 2009-07-15 16:15:00
    Additional information Problems with our core routing infrastructure in Johannesburg caused severe packet loss to Data centre 1. Juniper and Onsite Network Engineers were on site attending to the matter. Further information will be available once a full investigation has been completed.
    Attending Juniper and Onsite Engineers


  • Date - 15/07/2009 18:21 - 17/07/2009 00:08
  • Last Updated - 15/07/2009 18:25
JHB Data center connectivity Issues (Resolved)
  • Priority - Critical
  • Affecting Other - JHB Datacenter
  • Network notice detail


    Start Date

    2009-04-29 10:30:00

    Resolved Date

    2009-04-29 11:15:39




    Loss of connectivity: JNB datacentre 1

    Point of impact

    Johannesburg DC 1

    Symptoms experienced

    Loss of network connectivity to JNB datacentre 1

    Cause of problem

    The cause of the problem is still being investigated

    Estimated time of repair

    45 minutes

    Additional information

    engineers are currently investigating the cause of the problem. This notice will be updated as new information becomes available.
    Initial investigations revealed that the firewalls stopped responding causing a network outage. Full network connectivity was restored after a firewall reboot. Investigations continue in an effort to establish the root cause of the problem and the reason the the fail-over not working.

  • Date - 29/04/2009 10:30 - 29/04/2009 11:15
  • Last Updated - 04/05/2009 14:07
JHB Datacenterconnectivity Issues (Resolved)
  • Priority - Critical
  • Affecting Other - JHB Datacenter
  • Network notice detail


    Start Date

    2009-05-04 11:30:00

    Resolved Date

    2009-05-04 12:15:00




    Johannesburg DC 1

    Point of impact

    Johannesburg DC 1

    Symptoms experienced

    Loss of network connectivity to JNB datacentre 1

    Cause of problem

    The cause of the problem is still being investigated

    Estimated time of repair

    45 minutes

    Additional information

    engineers are currently investigating the cause of the problem. This notice will be updated as new information becomes available.

  • Date - 04/05/2009 14:03 - 04/05/2009 12:15
  • Last Updated - 04/05/2009 14:04
Sql 2000 Server Upgrades to SQL2005 (Resolved)
  • Priority - High
  • Affecting System - DB Servers
  • Scheduled Upgrade from SQL 2000 to SQL2005 on Gallo Manor Servers.

    This upgrade will effect users making use of the 2000 sql Servers, the proposed upgrades should not take longer than an hour.


  • Date - 11/04/2009 19:30 - 11/04/2009 23:30
  • Last Updated - 11/04/2009 19:33
DNS Lookup Issue - April 1 (Resolved)
  • Priority - Critical
  • Affecting Other - DNS Lookup Issues
  • There is currently a DNS Lookup issue, where customers are unable to lookup and connect to websites. Telkom is investigating this issue currently. It seems to be linked to the April the 1st Malware warning.

    This is a global issue all dsl users are experiencing this issue.

    DNS Caching issue on the International Cache Servers has been resolved.

  • Date - 01/04/2009 00:10
  • Last Updated - 02/04/2009 02:17
Telkom / Verizon Business Network Problems (Resolved)
  • Priority - Critical
  • Network Issue on the Telkom / Verizon Business network. Technicians are investigation problem

  • Date - 17/03/2009 14:04 - 17/03/2009 15:22
  • Last Updated - 01/04/2009 10:00
SQL2000 / Mysql Servers - Urgent Memory repla (Resolved)
  • Priority - Critical
  • Due to an unforseen memory issue arising on one of the Database servers, critical repairs and replacement can only be done by dell at 2:15pm today. Server downtime should be 5-10 minutes.


    Status : Memory replaced and resolved.


  • Date - 20/01/2009 14:15 - 20/01/2009 14:30
  • Last Updated - 20/01/2009 16:26
Database Server - Webhost03 Access Issues (Resolved)
  • Priority - Critical
  • There is an issue accessing the Webhost03 Database server in gallo manor, due to firewall problems, technicians are attending.

  • Date - 14/01/2009 10:13
  • Last Updated - 14/01/2009 14:02
Billing System Upgrade (Resolved)
  • Priority - Low
  • The new Billing System will be upgraded to version 3.8

  • Date - 14/12/2008 13:29 - 14/12/2008 13:36
  • Last Updated - 14/12/2008 13:35

Server Status

Below is a real-time overview of our servers where you can check if there's any known issues.

Server Name HTTP FTP POP3 PHP Info Server Load Uptime
No Servers are currently being monitored