International and local connectivity issues (Reported)
  • Priority - High
  • Affecting Other - Undersea Cables
  • Logged Issue : 

    We are seeing international and local degradation on adsl and fibre services currently. Our upstream provider is currently attending to this matter. We apologise for the inconvenience. We will update as we get feedback


    Transit provider has confirmed possible under sea cable damage as the cause of the degraded performance on international traffic. They are investigating further, we will update as soon as we have further information.


    Transit provider  has  purchased additional bandwidth capacity on other under sea cables to try and get international speeds back up. This will allow for better connection on international and less latency. And we will not have to rely solely on the repairs of the cables to be done.

    Our upstream providers report that adverse weather in the Western Cape has delayed the departure of the ship to effect repairs to international undersea cables. We currently do not have an ETR for final repairs to be completed. We apologise for the inconvenience this has caused, we thank you for your patience and understanding.

  • Date - 16/01/2020 11:39
  • Last Updated - 28/01/2020 09:24

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