Knowledgebase

 Adding Subscribers to a Contact list: A Quick Tutorial

Adding Subscribers: A Quick Tutorial There are 3 different ways you can add...

 Can I send a single email to seperate contact lists without generating duplicates if recipients are members of both lists?

If you select 2 lists with the same contact on both lists, when sending an email, the system will...

 Can I subscribe someone to my contact list by having them send a blank email to me?

You can't do that with the application but there is a different way. The application includes the...

 Can I unsubscribe a user from many contact lists at once?

An unsubscribe form, like a subscription form, can be used to unsubscribe your contacts from...

 How are unsubscribes handled? Are they deleted or marked as inactive?

The application marks any unsubscribes as inactive, but does not delete them from your database....

 How can I create my own unsubscribe link with my own words, or an unsubscribe image?

Create your text (eg 'Click here to unsubscribe'). Highlight it (like you would when you create a...

 How can I easily change my contacts from Text to HTML?

You can do this easier from the 'Manage Contact List' option.Check the box next to the contact...

 How do I add new information for each of my contacts?

You could create a custom field to handle this. Go to the 'Contact Lists' menu, choose 'Manage...

 How do I check to make sure that my contact lists have legitimate contacts?

The easiest way to make sure that your contacts are legitimate is to simply email them a...

 How do I choose which lists my contacts will be added to and which custom fields will appear on the form ?

To create a subscription form which you can place on your web site, you need to choose which...

 How do I re activate a contact that has already been unsubscribed?

To re activate unsubscribed users simply follow these steps. - Click the menu item...

 How do I view a list of all Unsubscribed email accounts ?

To view a list of all unsubscribed users you simply : select 'Contacts->View Contacts' from...

 How do I view my Contact Lists and Contacts once I have created them?

You can view your contacts by simply selecting 'Manage Contacts' from the 'Contacts' menu.This...

 How do I view my Lists and Contacts ?

You can view your contacts by simply selecting 'View All Contacts' from the 'Contacts' menu or...

 How to have contacts 'verify' their email addresses before they are set to 'subscribed'

There is 2 ways to do this, obviously the POPIA and other spam laws which you need to abide by,...

 How to search for your contacts

Filtering your searches allows you to view or send to a smaller selection of contacts by setting...

 I am manually adding contacts, but I can't find where to add their first name, last name etc?

To add additional data to lists you need to create Custom Fields and link them to your lists....

 I am trying to import a contact list but am unable to find the custom fields associated with my list

When you import a list that has custom fields in it you will first need to create custom fields...

 I have all my custom fields set up according to the field headers in my import file but can not import my list. Why?

One common reason for this is that you have set your custom fields to be required but have...

 If I send one email to multiple lists and some one unsubscribes, which list are they removed from ?

They are unsubscribed from all contact lists that they are on that are also included in the send.

 If we want contacts to have to 'verify' their email address before they are set to 'active' what do we need to do?

If you want people to confirm their details, edit your subscription form and tick the 'Require...

 Is it possible to download the list of individuals who have opened newsletters? If so, is there a way to do this for multiple newsletters within the same contact list?

To export out selected contact who has opened an email follow these steps: Click on Contacts...

 Sending Emails Based on Subscriber Segmenting

In this brief tutorial you'll learn how to setup a mailing list with custom fields to collect the...

 What happens to contacts when they are added to the banned email list ?

When you have a list of Suppressed Users users and you send to a contact list.  the bulk mail...

 What happens to my contacts when I add them to a banned email list?

When you have a list of banned users and you send to a contact list the application will check...

 When creating a form, how can I add a hidden field that will show up on the email notification that the list owner gets when a new contact joins an email list?

Create a new custom field (eg "form referrer") as a text-field. Include it in your form. When you...