Knowledgebase

This error normally comes up when outlook Inbox could be damaged.

It would be worthwhile to see if the Inbox.dbx file is the problem. First move the messages you want to keep to one or two new Outlook Express folders (or otherwise backup the messages). Try sending and receiving before renaming or deleting the Inbox.dbx file. If the a new Inbox or other folder does not resolve the issue it might be easier to create a new identity than finding the damaged DBX file through trial and error. Messages could then be imported into the new identity.

Tip: Compacting messages in Tools, Options, Maintenance, Cleanup Now might allow sending/receiving again. Do this in offline mode to lessen the risk of corruption. If this works it would be a good idea to reduce the number of messages kept in the default Outlook Express folders.

• • Click Start, point to Programs, point to Accessories, and then click Windows Explorer.
  • In Windows Explorer, on the Tools menu, point to Find, and then click Files or Folders.
  • You may need to include hidden files and folders (Windows 2000 and XP).
  • Type Outbox.dbx in the Named box, and then click Find Now.
  • Right-click the file name, and then click Rename.
  • Rename the file to Outbox.old.

Note that deleting a .dbx file also deletes any e-mail messages or other
data in the folder. The Store folder can be found in Tools, Options,
Maintenance tab.Store Folder. The text for the path can be copied using a right-click and then entered in the Start, Run box. OK to open the Store folder. Each identity has its own Store folder. Disregard this method if Outlook Express cannot be opened.

Restart Outlook Express.

Open the Store Folder

Instead of using search the store folder can be opened directly. Each
identity has its own store folder.

• • In Outlook Express click on Tools, Options, Maintenance tab, Store
    Folder.
  • Place the cursor at the left of the text of the path to the folder.
  • Drag the cursor to the right until the text scrolls to the end.
  • Right-click on the text and choose Copy.
  • In the Start, Run box right-click Paste. Click OK to open the store folder.

Using Keyboard Shortcuts for Transfer of the Folder Path

An even easier method when opening that page is to use the Tab to
highlight the folder location, then Ctrl+C and close OE, then use Start/Run and Ctrl+V. Same caveat about hidden files applies but can be easily modified in Explorer by using Tools/Folder Options.