My FTP does not work! Why?

Things to check if your FTP connection does not work:

  • Make sure you have an FTP account set-up in the control panel under ftp accounts.
  • Check and double check the server name, username and password
  • See if passive transfers is Enabled or Disabled
    • Open your Internet Explorer
    • Click on tools
    • Click on Internet options
    • Click on the advanced tab
    • Under the browsing options
    • uncheck/check passive mode ftp.
    • Click ok.
  • Check your firewall is not blocking your outgoing FTP connection

If you are still having problems contact our support team.

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